FREQUENTLY ASKED QUESTIONS
Don't see your question? Give us a call (800) 604-3430.
Q. What are your office hours?
Our leasing office is open Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday and Sunday by appointment. Hours may vary on holidays.
Q. How do I schedule a tour?
Use the “Schedule a tour” link on the community website or contact the office by phone or email. We will confirm your preferred date and time.
Q. How do I submit a maintenance request?
Residents can submit requests through the resident portal or call the office. For emergencies, follow the after-hours instructions posted in your welcome packet.
Q. What is included with rent?
Rent typically includes access to community amenities listed on the property page. Utilities, parking, and pet fees may be billed separately—ask the office for your lease details.
Q. How do I apply for an apartment?
Start an application online from the community site. You will need proof of income, ID, and the applicable application fee.
Q. When is rent due?
Rent is usually due on the 1st of each month. Check your lease for grace periods, online payment options, and late fee policies.
Q. Are utilities included in rent?
No. An additional $100/per month/per person covers water, sewer, electricity, gas, internet/cable, and trash services.
Q. Is there parking available?
Yes, we offer both covered and uncovered parking options. Parking is available for an additional monthly fee.
Q. Will I get my security deposit back?
The return of your security deposit is pending the move-out inspection.
Can I use my security deposit for my last month of rent?
No, California law prohibits this.
What happens if I need to break my lease?
Under this type of contract, you are agreeing to occupy the housing unit for a fixed amount of time. You are responsible for all rent payments through the lease term, even if you move out before the lease expires. If you move out prior to lease end, you are responsible for the rent or for finding a suitable replacement that must be pre-approved by Management.
Q. What happens if my roommate wants to go, but I want to stay?
Subleasing is not allowed. Please work with Management to get approval to have someone added to or taken off the lease.
Q. Are pets allowed?
Yes, small pets (under 25 pounds) are allowed with a pet deposit and approval from Management.
Q. Is smoking allowed on the property?
No. All of our properties are smoke-free as is required by the City of Los Angeles.
Q. Is the apartment furnished?
Furnished units are available for an additional charge upon request.
Q. Who is responsible for paying the rent?
All parties listed on the lease, including the guarantors, are responsible for rent throughout the term of the lease.
Q. Is there security?
Yes. All of our properties are located within the Department of Public Safety (DPS) zone. This means that USC Security provides additional cruiser and foot patrols and has community liaisons stationed throughout the zone.
Q. Are there laundry facilities?
All properties have washers and dryers located on-site. Most units offer a washer and dryer in the apartment.